.onl-chat{position:fixed;right:22px;bottom:18px;z-index:10000;font-family:Inter,Arial,sans-serif;color:#091a2d}.onl-chat button,.vip-desk button{cursor:pointer;font:inherit;border:0;border-radius:8px;background:#1464cb;color:white;padding:11px 14px;font-weight:650}.chat-launch{display:flex;align-items:center;gap:8px;box-shadow:0 7px 25px #091a2d33;animation:robot-arrive .8s ease-out}.chat-robot{width:48px;height:48px;overflow:visible}.robot-wave .chat-robot{animation:robot-wave .6s ease 2}.robot-hop .chat-robot{animation:robot-hop .5s ease 2}.chat-panel{position:absolute;bottom:84px;right:0;width:370px;background:white;border:1px solid #c6d4e5;border-radius:18px;overflow:auto;box-shadow:0 16px 60px #091a2d33;max-height:calc(100dvh - 120px)}.onl-chat [hidden]{display:none!important}.chat-panel header{display:flex;align-items:center;justify-content:space-between;padding:18px;background:#0d4fa4;color:white}.chat-panel small{display:block;font-size:11px;line-height:1.5}.chat-panel .chat-close{font-size:26px;padding:0 8px;background:transparent}.chat-tools{padding:8px 12px;display:flex;align-items:center;justify-content:space-between;font-size:12px}.chat-tools select{border:1px solid #a8b6c7;border-radius:5px;padding:5px}.chat-tools .chat-reset{background:#eaf3ff;color:#153f76;padding:7px;font-size:12px}.chat-messages{height:240px;overflow-y:auto;padding:12px;background:#f5f8fc}.chat-bubble{border-radius:12px;background:#eaf3ff;margin:0 22px 10px 0;padding:10px 12px;font-size:13px;line-height:1.55;overflow-wrap:anywhere}.chat-bubble p{margin:3px 0;white-space:pre-wrap}.chat-bubble.visitor{background:#1464cb;color:white;margin:0 0 10px 22px}.chat-bubble.team{background:#d8f0e6}.chat-options{padding:10px;display:flex;flex-wrap:wrap;gap:6px}.chat-options button{background:#eaf3ff;color:#123969;font-size:12px;padding:8px}.chat-compose{display:flex;padding:10px;gap:6px}.chat-compose input{width:0;flex:1}.chat-panel input,.chat-panel textarea,.vip-desk input,.vip-desk textarea,.vip-desk select{font:inherit;box-sizing:border-box;border:1px solid #a8b6c7;border-radius:7px;padding:10px;background:white;color:#091a2d;max-width:100%}.chat-error{color:#a61924;font-size:12px;margin:0 12px}.chat-handoff{padding:14px}.chat-handoff h3{font-size:17px;margin:0 0 10px}.chat-handoff label{display:block;font-size:13px;margin-bottom:10px}.chat-handoff label>input,.chat-handoff textarea{display:block;width:100%;margin-top:4px}.chat-handoff .chat-consent{display:flex;align-items:flex-start;gap:8px;font-size:11px}.chat-handoff .chat-consent input{width:18px;flex:none}.chat-footnote{font-size:10px;line-height:1.5;margin:0;padding:10px 12px;color:#52657b}.onl-chat a{color:#145bbc}.onl-chat :focus-visible,.vip-desk :focus-visible{outline:3px solid #f2a822;outline-offset:2px}.screen-reader-text{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.vip-desk{margin:0;background:#f5f8fc;color:#091a2d;font:15px/1.5 system-ui,sans-serif}.vip-header{background:#091a2d;color:white;padding:20px 4vw;display:flex;justify-content:space-between;align-items:center}.vip-header h1{font-size:24px;margin:0}.vip-header span{color:#70b8ff}.vip-header a{color:white}.vip-layout{display:grid;grid-template-columns:320px 1fr;gap:24px;max-width:1300px;margin:28px auto;padding:0 24px}.vip-layout>aside,.vip-detail{background:white;padding:22px;border:1px solid #d8e2ed;border-radius:12px}.vip-desk label{display:block;margin:12px 0}.vip-desk label input,.vip-desk label textarea,.vip-desk label select{display:block;width:100%;margin-top:5px}.vip-desk textarea{min-height:90px}.vip-item{display:block;text-decoration:none;color:#123969;padding:14px 0;border-bottom:1px solid #d8e2ed;overflow-wrap:anywhere}.vip-item span,.vip-item small{display:block}.vip-transcript{max-height:55vh;overflow:auto;border-bottom:1px solid #d8e2ed}.vip-desk .vip-delete{background:#a61924;margin-left:8px}.vip-detail p{overflow-wrap:anywhere}@keyframes robot-arrive{0%{transform:translateX(160px)}60%{transform:translateX(-8px)}100%{transform:translateX(0)}}@keyframes robot-wave{50%{transform:rotate(-12deg)}}@keyframes robot-hop{50%{transform:translateY(-10px)}}@media(max-width:480px){.onl-chat{right:12px;bottom:12px}.chat-panel{width:min(370px,calc(100vw - 24px));bottom:78px}.chat-launch{padding:8px!important}.chat-robot{width:40px;height:40px}.chat-messages{height:210px}}@media(max-width:760px){.vip-layout{grid-template-columns:1fr;padding:0 12px}.vip-header{align-items:flex-start;gap:12px;flex-direction:column}.vip-desk .vip-delete{margin:8px 0}}@media(prefers-reduced-motion:reduce){.chat-launch,.chat-robot{animation:none!important}}